Warranty Policy

Limited warranty policy acceptance

All Bspoke suspensions are covered by a 2-year limited* manufacturers (non-transferable) warranty.

This limited warranty covers hard parts such as mounts, top hats, camber plates and shock bodies for 2 years from the purchase date.

It also covers consumable parts such as seals, shafts, fluids, pillow ball mounts and leaking shocks 1 year from the purchase date. Parts and labour are covered however shipping is not covered.

This warranty does not cover damages resulting from any of the following situations:

  • Abuse of the product
  • Crash or accidents
  • Racing accidents
  • Improper installation
  • Improper reservoir hose routing
  • Disassembly or modifications
  • Unauthorized oil changes
  • Damage occurring during transportation (the purchase of full insurance coverage for shipping is recommended).

A copy of your original invoice is necessary for any warranty claim.

Because Bspoke Suspension products are designed for use in racing and extreme riding conditions, Bspoke Suspension cannot guarantee any of its suspension products, other than from manufacturing defects, because we have no control over how our products are used after installation. In addition, the purchaser assumes full responsibility to the extent legally permitted for the risks of personal injury and/or damage to the purchaser’s vehicle or to any third party that may be involved in an incident with the purchaser.

Hard parts are defined as Lower Mounts, Locking Collars, Spring Seats, Spring Gaskets, Top Hats or Camber Plates and Hardware such as studs and bolts.

Consumable parts are defined as Pillow balls, Piston Shafts, Jetting Assemblies, Shaft Seals, O-ring Seals, Shock Absorber Internals, Springs, Shock Absorber Oil, Shock Absorber Fluid & Gas Leaks.

All Bspoke Suspension shock absorbers are ready for installation. Our products provide the user with some control over certain aspects of the suspension, therefore they might require some testing and fine-tuning to obtain maximum performance. With adjustability comes responsibility!

Bspoke Suspension reserves the right to make the final decision in all matters pertaining to its warranty.


Terms and conditions

  • Prices are subject to change without notice.
  • Claims for missing or damaged goods must be made within 7 days after receipt.
  • Shipping charges are not refundable.
  • Bspoke Suspension does not offer refunds. We only exchange or repair products as part of our warranty policy.
  • All products must be installed by professional, certified technicians working for a company approved by Bspoke Suspension in order not to void the warranty. A copy of the installation invoice will also be required for a warranty claim.